Develop your service knowledge
Support sustainable, confident and manageable caseload practice
This interactive online workshop has been specially developed to help clinicians better understand the causes of overwhelm, strengthen practical ways of working and build confidence in managing difficult conversations, prioritisation and supervision. Key learning outcomes include:
- Understanding the factors that can make caseload management feel difficult or unsustainable
- Exploring practical approaches to managing workload, pressure and mental load more effectively
- Identifying personalised systems and habits that support sustainable ways of working
- Building confidence in using supervision and seeking support appropriately
- Creating an individual action plan for more manageable and sustainable practice
Live online learning
Develop practical approaches to move from overwhelm to organised
This interactive online workshop will give you the opportunity to learn from experienced practice, share challenges with peers and reflect on how you can create more sustainable ways of working within your own role and service. Throughout the day, you will have the opportunity to:
- Join online to connect with PWPs, service leads and managers from across the UK
- Take part in guided discussions around caseload pressures, confidence, supervision and wellbeing
- Ask questions and gain practical guidance from Lizzie Gray-Smith throughout the day
- Reflect on your own working patterns, pressures and support needs using a dedicated reflective workbook
- Leave with practical strategies and realistic next steps to take back into your role and organisation
Reflective workbook
Positive steps for sustainable caseload management
All attendees will receive a reflective workbook ahead of the workshop. Integrated throughout the day, the workbook will support you to record your reflections, identify patterns and pressures, and develop a practical action plan for returning to work.
In-house training
Available as a bespoke course to teams of 25 people or more
Please do contact us if you would like this training delivered exclusively to your team, with the content tailored to the specific needs of your service. Please email Sarah Kemm or call Sarah on 01732 897788 for further details.
Reflective workbook
Positive steps for sustainable caseload management
All attendees will be sent a reflective workbook which will be integrated into the day to record your experiences, insights and action plan for returning to work.
| 9:00 |
Joining, technical support and instructions
|
| 9:30 |
Chair’s introduction and grounding exercise
Lizzie Gray-Smith, PWP & Trainee CBT Therapist, Sussex Partnership NHS Foundation Trust
|
| 9:40 |
What does 'not managing' look like and why does it happen?
|
| 10:10 |
Interactive discussion: Sharing common experiences and difficulties with caseload management
|
| 10:30 |
Feedback from discussions: setting priorities for the day
|
| 10:50 |
Screen break
|
| Building a good framework | |
| 11:00 |
Working out what works for you
|
| 11:30 |
Reflective exercise
|
| 11:40 |
What is struggling to 'manage' a symptom of?
|
| 12:10 |
Questions and answers with Lizzie Gray-Smith
|
| 12:20 |
Reflective exercise
|
| 12:30 |
Lunch break
|
| Building confidence and getting support | |
| 1:00 |
Interactive discussion: Confidence reflection activity
|
| 1:20 |
Feedback from discussions
|
| 1:30 |
Confident caseload management
|
| 2:00 |
Screen break
|
| 2:10 |
The role of supervision and support in ensuring sustainability
|
| 2:40 |
Questions and answers with Lizzie Gray-Smith
|
| Sustainable practice | |
| 2:50 |
Interactive discussion: Where do we go from here?
|
| 3:00 |
Feedback from discussions
|
| 3:10 |
Reflective exercise and action planning - setting up for success
|
| 3:30 |
Close of workshop
|
Your expert workshop leader
Lizzie Gray-Smith, PWP & Trainee CBT Therapist at Sussex Partnership NHS Foundation Trust, brings valuable insight into the psychological and practical pressures facing PWPs and wider talking therapies teams. Drawing on her experience supporting clinicians within demanding service environments, Lizzie will share realistic and compassionate approaches to equip you with a holistic toolkit to effectively manage your caseload.
Who should attend?
Connect with peers facing similar challenges across NHS Talking Therapies services
This day offers valuable opportunities to connect with peers from across the UK, share experiences and learn how other teams and clinicians are approaching similar challenges within their own services. Attendees will benefit from open discussion, shared problem-solving and the opportunity to combine skills building with reflection and self-practice in a supportive and collaborative environment.
Designed for:
- Psychological Wellbeing Practitioners
- Lead Psychological Wellbeing Practitioners
- Clinical Leads
- Service Managers
- Senior Clinicians
Past attendee feedback
This online training course is part of a series of interactive events designed to support the real-world challenges facing NHS Talking Therapies services. Take a look at our recent attendee feedback to see what previous delegates have valued most from attending earlier this year:
Pricing structure
- Early bird rate: £249+VAT - one NHS or public sector place when booked before Friday 17th July 2026
- Standard rate: £299+VAT - one NHS or public sector place when booked after Friday 17th July 2026
- Group booking: 4th place free! Book 3 NHS or public sector places and get the 4th for free
- Commercial companies are invited to attend and sponsor this day. Please contact Vanessa Pearce on 01732 897788 for further details.
This course is available for in-house training
If you have a group of 25 or more members of staff who require this training, then why not commission your own on-site course? Please email Sarah Kemm or call Sarah on 01732 897788 for further details.
Reservations
You can reserve a no-obligation place whilst you apply for funding.
If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:
- Booking contact: name, job title, department, email and telephone number
- Event(s) to reserve for: title and date
- Delegate details (for each delegate): name, job title, department, email and telephone number
- Organisation details: name and address
Alternatively you can make a confirmed booking by emailing the above information to the bookings team.
Registration fees
You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.
Modify registration
To let us know if your details are not correct when you have already registered, please email bookings@sbk-healthcare.co.uk.
Cancellations and substitutions
A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.
Conference changes
It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.
Certificate of attendance
A certificate for Continuing Professional Development will be given to every attendee, as a record of continuing professional training and development.
Privacy notices
To view the details on how your data is being collected and used, please view our Privacy policy.
Why sponsor?
Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing talking therapies forums offering dedicated presentation, Q&A, networking and discussion time, each sponsor will be full immersed into the event and able to effectively engage with your NHS audience.
Your event, managed by us
SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.
Reach out today
If you would like more information on our sponsorship options an in-house forum or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact:
Vanessa Pearce
Contact: 01732 897788
Email: vanessa.pearce@sbk-healthcare.co.uk